Shiwei Delivery

How can we help?

Common questions about orders, delivery, refunds and account settings.

Can I change my address after ordering?

If the courier has not picked up the order, contact support as soon as possible. Some address changes may require a new delivery fee.

How are delivery times estimated?

Estimates combine preparation time, distance, courier availability and recent local traffic conditions.

How do partners join?

Partners submit store details, service hours and product information. The team then reviews the listing and helps prepare the store page.